Refund Policy

This Refund Policy applies to purchases made from LayPattern AS through LayPattern. It sits alongside your statutory consumer rights, which it does not remove.

1. Subscriptions (Pro)

You can cancel your Pro subscription at any time from your profile. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for. We do not generally refund partial periods unless required by law.

Seats. Pro is billed per seat. Adding seats is charged immediately, prorated for the remainder of the current billing period. Removing a seat takes effect at the end of the billing period you have already paid for — the seat stays usable until then, and the reduced number is billed from the next renewal. Removed seats are not refunded or credited for the remainder of the current period.

2. One-off purchases (DIY)

DIY purchases are one-time, time-boxed unlocks — a Single Pass (unlocks one room for 7 days), a 7-day Extension, a Renovation Pass (up to 7 rooms within 30 days), and a Room Top-Up. They are not subscriptions and do not renew.

• Delivered on unlock: the unlock is delivered immediately when you buy it (or, for a Renovation Pass, when you use it to unlock a room). Once delivered, it is generally non-refundable — see the right of withdrawal below.
• Not yet used: a Renovation Pass you have not used to unlock any room may be refunded within 14 days of purchase.
• Deleting a room does not refund a Renovation-Pass room that was spent to unlock it.

3. Right of withdrawal (EU/EEA/Norway consumers)

As a consumer you have a 14-day right of withdrawal on digital purchases (EU Consumer Rights Directive art. 16(m); Norwegian angrerettloven §22). Because these unlocks are digital content supplied immediately, we ask you to actively confirm at checkout that you want immediate delivery and that you lose the right of withdrawal once the content is supplied. After that confirmation and delivery, the purchase is non-refundable. A Renovation Pass you have not yet used remains refundable within the 14-day period.

4. Faults & billing errors

If you were charged in error, charged twice, or the service was materially not as described, contact us and we will correct it, including a refund where appropriate.

5. How to request a refund

Contact us via the contact formtelling us what you bought and why. We aim to respond within a few business days. Approved refunds are returned to your original payment method via our payment provider.